Shipping & Returns

Reliable shipping across the United States. If something isn't right, we'll make it right.

Contact Support

Domestic (USA) — Standard

Free over $50 / $6.99

Est. delivery: 3–7 business days (carrier dependent)

Please note

All orders are processed within 1–2 business days.
Online checkout currently accepts United States shipping addresses.
Delivery times are estimates and not guaranteed. Delays may occur during peak seasons or due to carrier conditions.

Returns & Exchanges

We want you to love your pins. If something isn't right, we can help within our return window.

Eligible for Return

Ready-made pins in original, unopened packaging
Returned within 30 days of delivery
Items that are not damaged by the buyer

Not Eligible

Custom pin orders (once design is approved)
Items returned after 30 days
Items that have been worn, damaged, or altered

Damaged, defective, or incorrect items?

Contact us within 7 days of delivery with a photo and we'll cover return shipping and send a replacement or refund at no cost — including the original shipping charge.

How to start a return

Email support@lapellove.com with your order number and reason for return.
We'll send return instructions and an address within 1–2 business days.
Ship the item back in its original, unused condition and packaging. For a change of mind or no longer wanted, you cover return shipping and the original shipping charge is nonrefundable. For defective, damaged, or incorrectly shipped items, we cover return shipping and refund the original shipping charge too.
Refunds are issued to your original payment method after we receive and inspect the return.