We offer hard enamel pins (smooth, polished, glass-like finish) and soft enamel pins (raised metal with vibrant color fills). We also have limited edition originals and custom-made pins for businesses and individuals.
How big are the pins?+
Our standard pins are 1.5 inches. Custom orders can be made in a range of sizes — from 0.75 inches to 3 inches or more. Contact us for specifics on custom sizing.
What backing type do the pins have?+
All ready-made pins come with butterfly clutch backings. Custom orders can specify butterfly clutch, rubber clutch, locking back, magnet back, or safety pin bar.
Do the pins come with backing cards?+
Yes! All Lapel Love pins arrive on a branded backing card and are packaged carefully. They're gift-ready out of the box.
Custom Pin Orders
How do I order custom pins?+
Fill out our Custom Order form on the Contact page. Share your concept, quantity, deadline, and any reference images. We'll send you a mockup before production begins.
What is the minimum order quantity for custom pins?+
The minimum order for custom pins is typically 50 units, though this can vary depending on design complexity and finish. Contact us and we'll find the right solution for your needs.
How long does it take to produce custom pins?+
Production typically takes 2–4 weeks after design approval, plus shipping time. Rush orders may be available — let us know your deadline when you reach out.
Can I see a proof before production?+
Absolutely. We produce a detailed digital mockup for your review and approval before any production begins. You can request adjustments — production only starts once you're fully satisfied.
Shipping & Delivery
Do you ship internationally?+
Online checkout currently ships within the United States. See our Shipping & Returns page for current details.
How long does shipping take?+
Orders typically arrive in 3–7 business days after processing. Carrier delays may affect delivery estimates.
Do you offer free shipping?+
Yes — free standard shipping on all domestic orders over $50. Orders under $50 ship for a flat rate of $6.99.
Will I get a tracking number?+
Yes. Once your order ships, you'll receive a confirmation email with a tracking number.
Returns & Support
What is your return policy?+
Ready-made pins can be returned within 30 days of delivery if unused, undamaged, and in original packaging. For a change of mind or no-longer-wanted items, you cover return shipping and the original shipping charge is nonrefundable. Custom pins are non-refundable after design approval.
What if my pin arrives damaged, defective, or wrong?+
Contact us within 7 days of delivery with a photo. We cover return shipping and refund the original shipping charge in addition to the item cost — no cost to you.
How do I contact customer support?+
Email us at support@lapellove.com. We respond within 1–2 business days. For custom orders, please use our Contact form.
